MAD House d.o.o. Beograd undertakes to protect the privacy of customers and users of the site and guarantees that the data that the customer or user of the site leaves will use, store and process in accordance with the purpose and legal basis, for which they were collected.
MAD House d.o.o. Beograd will take appropriate technical and organizational measures to ensure that the processing of personal data is carried out in accordance with positive legal regulations and to prevent loss, misuse or modification of customer data.
We will not provide the data you have entrusted to us to unauthorized third parties and we will treat them in accordance with the applicable Law on Personal Data Protection (“Official Gazette of RS” No. 87/2018). Access to the collected data is granted exclusively to authorized employees of MAD House d.o.o. Beograd. All employees of MAD House d.o.o. Beograd are aware of the importance of maintaining confidentiality and are responsible for respecting this Privacy Policy.
This Privacy Policy contains information on the type of personal data being processed, the legal basis and purpose of the processing of personal data, the rights of data subjects, the controller, processors and recipients of personal data, the time period of retention of personal data and amendments to this Privacy Policy.
OPERATOR INFORMATION
The responsibility for the processing of personal data in the capacity of the controller shall lie:
- Name: MAD House d.o.o. Beograd;
- Headquarters: Južni bulevar 142, 11000 Belgrade;
- Registration number: 21912450;
- Tax identification number: 113681878;
- E-mail: office@madhouse.rs;
- Phone: +38111/342-53-66;
- Personal data protection officer: Milica Todorović;
- Contact: milica.todorovic@madhouse.rs.
PERSONAL DATA PROCESSED
MAD House d.o.o. Beograd processes the following data:
- Name and surname;
- Address of residence;
- Phone number;
- E-mail address;
The legal basis for the processing of personal data may be:
- Conclusion and/or execution of the contract;
- Compliance with the legal obligations of the operator
Purpose of processing:
MAD House d.o.o. Belgrade processes the personal data set out in this Privacy Policy on a registered user with the purpose of:
- Responding to a user’s request or request and providing the best possible service;
- Processing the order (e.g. informing the customer about the status of the order, delivery time, responding to any requests related to the order, etc.)
- Enabling customers to submit complaints and returns in the online store;
- Providing customers with different payment methods;
- Enabling customers to return funds of payment;
- Enabling consumers to display content on the website in the most effective way;
- Filter content that is tailored to your interests, i.e. to offer you our products that have been found to be preferred by users of the same sex and the same age, in order to facilitate search;
- Notifying changes to terms, conditions and rules and/or other administrative data;
- Storing any wish list that users of the website can create;
- Enabling users to participate in sweepstakes and similar promotions;
- Adapting the user’s content to our websites, in order to provide a personalized offer;
- Detection and/or prevention of abuse or fraud.
We may also process your data for marketing purposes based on your special consent, with the purpose of:
- Reports on special benefits, which are often limited in time;
- Reporting on seasonal discounts, special sales and other sales benefits;
- Reporting on special actions reserved for our members;
- Information about new collections;
- Providing useful information related to the MAD House online store and other retail stores;
- Contacts regarding advertising and market research (sending questionnaires, surveys, etc.);
- Marketing analysis, in order to improve sales offers.
